Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Introduction

At GadgetGuruGurugram, we aim to provide high-quality electronic devices and excellent customer service. If you encounter any issues with your purchase, please review our Refund and Return Policy outlined below.

Return Policy

Eligibility for Returns

You may return an item if it meets the following conditions:

• The item is defective or not working as intended.
• The return request is made within 15 days of the purchase date.

Return Process

1. Contact Customer Support: To initiate a return, contact our customer support team at support@gadgetgurugurugram.com with your order details and a description of the issue.
2. Return Authorization: Our team will review your request and provide you with a return authorization if your request is approved.
3. Return Shipping: You will be responsible for shipping the faulty product back to us. Please ensure the product is securely packaged to prevent any damage during transit.
4. Inspection: Upon receiving the returned product, our technicians will inspect it to verify the reported issue.

Refund Policy

Conditions for Refund

We will process a refund under the following conditions:

• The returned product is confirmed to be defective after inspection.
• The customer is deemed trustable based on our internal evaluation.

Refund Process

1. Refund Approval: Once the returned product is inspected and approved, we will notify you of the refund status.
2. Source Account Refund: Refunds will only be issued to the original payment method used for the purchase.
3. Processing Time: Refunds will be processed within 4-5 working days after we receive the faulty product.
4. GST Charges: An 18% GST charge will be applied to all products. This amount is non-refundable.

Important Notes

• Trustable Customers: Refunds will only be issued to customers who have a history of legitimate transactions and no previous fraudulent activities.
• Non-Refundable Items: Products that are damaged due to misuse, unauthorized repairs, or any alterations will not be eligible for refunds.

Contact Us

If you have any questions or concerns about our Refund and Return Policy, please contact us at:

GadgetGuruGurugram
Email: support@gadgetgurugurugram.com
Address: Sector 85, Gurugram, Haryana

We are committed to ensuring your satisfaction and appreciate your understanding and cooperation.

 Thank you for shopping with GadgetGuruGurugram.